Adobe Connect Support Blog

Suppress the Update Pop-up for the Adobe Connect Client Meeting Application in Adobe Connect 12.x

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It may be desirable in rare cases to suppress the Adobe Connect Meeting application update pop-up on clients. While it is always prudent to try to keep users updated to the latest version of the Adobe Connect Meeting Application, there are circumstances where it may be necessary to skip some versions.

Use cases such as internal networks where the MSI is used to deploy the application and where each update must go though an approval process include such examples. Another may be when GPO restrictions simply prevent users from updating making the pop-up a confusing distraction.

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The first step is not any different from the technique used in Adobe Connect 11.x:

On each on-premise Adobe Connect Server, create a file in /appserv/common named UpdateDescr.xml (on each app node). Add the following to that file and save:

<?xml version="1.0" encoding="utf-8"?>

For version 12.x, as of the writing of this article, these is an additional step needed as a workaround pending a code change in an upcoming dot-release version.

On the Adobe Connect clients, delete the ConnectAppCache folder:

These are the paths associated with the Adobe Connect Meeting Application:

Install folder%appdata%\Adobe\Connect\C:\Users\<username>\AppData\Roaming\Adobe\Connect
Log File path%USERPROFILE%\Documents\ConnectCefApp.logC:\Users\<username>\Documents\ConnectCefApp.log
Cache folder%USERPROFILE%\Documents\ConnectAppCacheC:\Users\<username>\Documents\ConnectAppCache

Note: The need to delete the ConnectAppCache when required is a workaround option that may be needed under certain circumstances until we can release an Adobe Connect updater that will address the root cause.

Adobe Connect 12, Adobe Connect 12.2, Adobe Connect 12.4, Enhanced Audio/Video Server, General, Install, Meeting, Seminars, Uncategorized, Virtual Classroom, WebRTC

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