Adobe Connect Support Blog

May 31, 2024 /Adobe Connect 12.6 /

Screenshare is Loading on iOS devices in Adobe Connect Meeting

ISSUE DESCRIPTION: Screenshare is loading on iOS devices in Meetings


  • Adobe Connect Hosted
  • Adobe Connect version 12.6.c and above
  • Adobe Connect Mobile and Browsers


  • When the Meeting Host shares the desktop screen for the first time the iOS user sees his screen.
  • When the Meeting Host stops sharing, opens a new share pod and shares screen again, at this stage the iOS app user sees a spinning icon.

REASON: This issue is logged as a BUG and it is currently being investigated (CONN-4153034)

WORKAROUND: If Broadcast Control has not been started or it is not used then disable it following the steps below:

  • From Meeting Preferences > Broadcast Control> Unselect “Enable broadcast control”

Adobe Connect 12.6