Adobe Connect Support Blog

Adobe connect app (2021.3.27) opens blank with white screen

ISSUE DESCRIPTION: Adobe connect app (2021.3.27) open blank with white screen

REASON: This happens after installing the latest version of Adobe connect app 2021.3.27

SOLUTION: This has been reported as a BUG and it is being investigated by engineering team.

WORKAROUND:

  • Right Click on the Connect Icon on the Desktop > Go to Shortcuts
  • Add –disable-gpu at the end as shown below (Note the space after connect.exe)
  • Open the app from the desktop and launch the meeting from it, it should be working fine.
Adobe Connect App for Windows, Application, Meeting

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  • By Arman - 4:07 PM on April 6, 2021   Reply

    Hi Bishwajt,

    We tried this but it did not work at all. It is the same Blank with White Screen. Is there any other fix for this?

    • By bishwajt - 6:23 PM on April 7, 2021   Reply

      Try adding –disable-gpu

  • By escape here - 7:08 PM on April 10, 2021   Reply

    As you said to the adobe connect icon on the desktop, I did the disable gpu setting. When I bring the link and type it instead of the adobe connect address, the course opens. But when I click the adob connect link on the browser, it stays on the white screen again.

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