Uploading PPTX files to Adobe Connect meeting gets stuck

ISSUE DESCRIPTION: Uploading PPTX files to Adobe Connect Meeting gets stuck only on sessions hosted from EMEA 1 cluster. You will see:

ENVIRONMENT:

• Adobe Connect Hosted version 11.4.5b
• Adobe Connect Meeting
• Adobe Connect cluster – EMEA 1

REASON: We had a bug – CONN-4135709 logged with engineering team and it has been fixed now.

SOLUTION: The bug has been fixed by engineering team.

WORKAROUND:

• On file upload screen click Cancel.
• Try to share the PPTX file again from Uploaded files:
  

ADDITIONAL INFORMATION: To find the cluster of your Domain you can follow these steps:

• Run this API – https://xxxxxx.adobeconnect.com/api/xml?action=common-info
  (NOTE: Enter your connect domain instead of xxxxxx.adobeconnect.com)
• Search for <local-host> which will show the Cluster information.