Adobe Connect Support Blog

October 9, 2022 /Meeting /WebRTC /

Enhanced Audio/Video option is missing while creating new/ editing old meetings

ISSUE DESCRIPTION: Enhanced Audio/Video option is missing while creating new/ editing old meetings

ENVIRONMENT:

  • Adobe Connect Hosted
  • Adobe connect Meeting
  • Adobe connect 12.0 and Above.

SOLUTION:

  • Login to Adobe connect account as an Administrator.
  • Run this XML API: https://xxxxxx.adobeconnect.com/api/xml?action=acl-field-update&acl-id={account-id}&field-id=use-webrtc-audio-video&value=true
    (NOTE: In the above custom API link replace xxxxxx.adobeconnect.com with your Adobe connect domain and {account-id} with the Account ID of your Connect domain)

ADDITIONAL INFORMATION:

To Find the Account ID of Adobe connect domain follow these steps:

  • Login to your Adobe Connect account.
  • You will find Account-ID in the URL located inside the Address bar:

Meeting, WebRTC

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