When we try to open the meeting it shows white screen with error “Check our troubleshooting page for further assistance”

ISSUE DESCRIPTION: When we try to open the meeting in Adobe connect app it shows white screen with error “Check our troubleshooting page for further assistance”

ENVIRONEMNT:

• Adobe connect version: 10.6.2 onward
• Adobe connect meeting

SOLUTION:

• For Adobe Connect hosted/on-premise this issue is fixed in version 11.2.

WORKAROUND:

• For Adobe connect On-premise/ACMS accounts follow these steps as workaround:

1. Go to \Connect\11.x\appserv\apps\system.
2. Take a backup of content.xsl file.
3. Search for <xsl:value-of select=”/results/common/user/login”/> in content.xsl file.
   
   
4. Replace the two entries with “<xsl:value-of select=”/results/common/user/login”/>” instead of ‘<xsl:value-of select=”/results/common/user/login”/>’
5. Restart Adobe connect service.