Adobe Connect Support Blog

July 20, 2018 /Administration /

When viewing Users & Groups in the Administration page, the Information and Delete icons are not visible in IE 11

ISSUE DESCRIPTION:  When an Admin mouses over a group or user name in Users & Groups, the icons for information and delete are not visible.


  • Adobe Connect version 9.8.1
  • Internet Explorer 11
  • Windows OS


This issue is caused by the Document Mode settings in the IE Browser Emulation.  To check your settings, press F12 to open the Developer Tools in IE.


Change the Document Mode to EDGE.


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