PGi Conferencing Service Migration to LoopUp
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PGI audio profiles in Adobe Connect will no longer work after Oct 1st ad users should delete their PGi audio profile and replace any meeting invitations for meetings after Sept 30. The PGi telephony adapter that may be integrated with Adobe Connect Meetings is being deprecated by PGi. PGi profiles in Adobe Connect now belong to LoopUp and the latter is currently developing a custom telephony adapter for integration with Adobe Connect Meetings.
We do not have a firm date yet on when the new LoopUp telephony adapter for Adobe Connect Meetings, Seminars and Virtual Classrooms will be available but it will be soon. It will not be available prior to the deprecation of the current PGi adapter on October 1st.
During the short duration between the deprecation of the PGi adapter and the rollout of the new LoopUp custom telephony adapter, Adobe Connect users with PGi audio profiles will need to transition to our Unified Voice (UV) option using LoopUp profiles.
The UV telephony option in Adobe Connect does not offer some of the features that the custom PGi adaptor offered. Among the features not supported by UV:
- The ability to see the status of a user animated in the Attendee List Pod.
- Support for Break Out Room sub-conferencing.
- Dial out.
- Connect my audio
The general settings for implementing UV in Adobe Connect Meetings are here: Configure audio providers for Universal Voice (adobe.com) and also in this video tutorial here: https://youtu.be/1q7kcBlY0Mk
Note that Unified Voice does not offer all of the rich features of a custom telephony adapter. LoopUp is presently developing a custom telephony adapter and we will have an update on progress shortly.
Unified Voice is only an interim solution for LoopUp users until the telephony adapter is released. Watch this tech-note for updates on this developing situation.
With reference to the general instructions above, specifically for LoopUp with Unified Voice, see the following details.
Step one: Go to Adobe Connect Central > Administration > Audio Providers and create a new audio provider. This step is for Account Administrators who wish to expedite the set up of LoopUp UV for use by all Meeting hosts on an account.
Adobe Connect Central > Administration > Audio Providers
If you are a Meeting host and not an Account Administrator, you may still set up LoopUp for your own use under My Profile in Adobe Connect Central This is where your personal PGi Audio settings are managed along with any other telephony option that you may use with Adobe Connect Meetings. The Audio Provider setup GUI is the same with either option:
Adobe Connect Central > My Profile > My Audio Providers > New Provider:
Step two: Enter the audio provider information: The name here I have used is LoopUp Unified Audio. When the custom LoopUp adapter is eventually released, this UV name will differentiate the UV option for LoopUp from the Custom Adapter should you decide to keep both options in place. Enable the provider as shown. Optionally you may place a URL pointing to a desired location relevant to the audio option or Adobe Connect. Add the dial in number line by line for the various regions.
Step three: Enter the Dial-in Steps. First I added the conference number that I want the room to use to dial into the Meeting. Next I put in a 5 second delay to allow the connection to complete before the DTMF conference host code which I have set to be defined by the host:
Save the New Audio Provider settings:
Review the settings:
Step four: Create an Audio profile using the New LoopUp Audio Provider.
Adobe Connect Central > My Profile > My Audio Profiles
Here, after choosing LoopUp UV from the drop down menu, I have named this profile as Frank’s LoopUp Audio. The Conference Code is the Host code provided by LoopUp. Save the profile.
Review the profile after saving it:
Step five: Include the new audio conference with a Meeting
Adobe Connect Central > My Meetings > My Specific Meeting > Audio Conference Settings
Step six: Enter the Meeting to test the audio:
Note the top menu option in the Meeting:
Before exiting a meeting stop the UV conference.
Participants in a Meeting will need the client access code from LoopUp. You may put the code in a Note Pod in the Adobe Connect Meeting as well as in the Meeting invitation for easy reference.