PGi Conferencing Service Migration to LoopUp
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PGI audio profiles in Adobe Connect will no longer work after Oct 1st, 2022 and users should delete their PGi audio profile and replace any meeting invitations for meetings. PGi accounts were transferred to LoopUp who has developed a custom telephony adapter for integration with Adobe Connect Meetings.
The LoopUp adaptor available in Adobe Connect 12.2 does not offer one feature that the custom PGi adaptor offered:
- Support for Break Out Room sub-conferencing
In order to begin using your new LoopUp audio profile, your administrator must enable it from the Adobe Connect Central Administration page.
Adobe Connect Central > Administration > Audio Providers
Creating an audio profile for meeting hosts
Step One: Create an Audio profile using the New LoopUp Audio Provider.
Adobe Connect Central > My Profile > My Audio Profiles
Here, after choosing LoopUp UV from the drop down menu, I have named this profile as Frank’s LoopUp Audio. The Conference Code is the Host code provided by LoopUp. Save the profile.
Review the profile after saving it:
Step two: Include the new audio conference with a Meeting
Adobe Connect Central > My Meetings > My Specific Meeting > Audio Conference Settings
Step three: Enter the Meeting to test the audio:
Note the top menu option in the Meeting:
Before exiting a meeting stop the UV conference.
Participants in a Meeting will need the client access code from LoopUp. You may put the code in a Note Pod in the Adobe Connect Meeting as well as in the Meeting invitation for easy reference.