Adobe Connect Support Blog

January 16, 2017 / General / Meeting / Seminars

Connect Add-in not working on Mac OSX

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Updated April 4, 2019

Connect On-premise Server Email Fails to Send

What should I do if my Connect Server does not send me email? Where might I start looking?

Updated December 6, 2021

How to Enable HTTP Strict Transport Security in Connect

Some organizations may require that on-premise Connect servers be configured to implement HTTP Strict Transport Security.

Meeting Add-in for Mac Allows One Concurrent Instance

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January 3, 2017 / Connect Service Outage

Resolved CSO – DATE (3 JAN 2017) – Some customers unable to access webapp and meetings on APAC cluster

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Updated August 14, 2019

Avoiding and Solving Common On-Premise Connect Server Installation Errors

Help expedite your Connect installation and update efforts by reviewing the steps with me here.

Error Converting PowerPoint upload to Connect

After a fresh installation of a Connect server, you may see a generic error message when uploading a PowerPoint file to Connect.

December 2, 2016 / General

Connect Meeting will not Open in Chrome

Upon updating Chrome, you will see a new option for enabling Flash.

Caracas Time Zone Setting Prevents Creation of New Meeting

The simple workaround is to use any other timezone to create Meeting rooms then switch back to the Caracas timezone as needed.

Why does my Connect Hosted Multitenancy Login Page Allow Accounts

This enhancement limits the possibility of erroneously trying to gain access to the wrong Connect account.