
Content is still visible in reports even after it is deleted |Adobe Connect
ISSUE DESCRIPTION: Content is still visible in Adobe Connect reports even after it is deleted.
ENVIRONMENT:
- Adobe Connect Hosted version 12.8 and above
- Adobe Connect Reports
STEPS TO REPLICATE:
- Login to Adobe connect account.
- Go to Administration> Account> Disk usage
- Delete content from the list.
- The deleted content will still show in the Adobe Connect Central GUI.
REASON: This is a known issue with the introduction of the new licensing model in Adobe Connect
SOLUTION: After the content is deleted from Administration> Account> Disk usage then it takes approximately 24 hours to reflect the changes in the reporting.