Adobe Connect Support Blog

February 1, 2023 /Recording /

Offline Recording created shows blank video | Adobe connect

ISSUE DESCRIPTION: Offline MP4 Recordings(non webRTC) show blank video though when we play the raw recording from the Adobe Connect server it shows audio and video


  • Adobe Connect Recording
  • Adobe Connect 12 and above
  • WebRTC : No


  • Open Adobe connect application.
  • Click Ctrl-q, you will see the default configuration settings for the Meeting Application.
  • Select DirectShow Camera.
  • Exit the application.
  • Try to create the offline recording again.

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