Adobe Connect Support Blog

March 30, 2019 /LWS /

How To Retrieve Serial Number from LWS

Objective: How to retrieve serial number from Licensing Website.


  • All Adobe Solution
  • Licensing Website (LWS)


  1. Log in to LWS at
  2. Your Login ID is the email address you provided with your order.
  3. Please click on “Licenses” and on the drop-down click on “Retrieve Serial Numbers”.
  4. A New page would open up. Select the correct ID from the “Deploy-to ID” box and click on “Search”.
  5. To filter the serial numbers that appear, select an item from the End User ID or Deploy-To ID list.
  6. Click Search to see all the serial numbers.



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