Adobe Connect Support Blog

October 3, 2022 /Adobe Connect 12 /Install /

FileNotFound exception during Adobe Connect 12 – NCC Installation

Context :

This article is applicable if you are installing on-premise Adobe Connect 12 – NCC on your Red Hat server.

This issue may be experienced, if for some reason, Docker is unable to find either a Docker or a Podman socket, during the Connect 12 NCC installation on your Red Hat server.

Following exception may be observed as a symptom of this issue.

File “/home/ec2-user/ncc-onprem-installer/lib/python3.9/site-packages/docker/transport/”, line 30, in connect
FileNotFoundError: [Errno 2] No such file or directory urllib3.exceptions.ProtocolError: (‘Connection aborted.’, FileNotFoundError(2, ‘No such file or directory’))

You will also notice an error message while installing the External Dependencies prior to the main install: Failed to connect to bus: No such file or directory

How to verify you have the same problem :

You can also verify if you’re running into this problem, by running this command directly on the console on your Red Hat server:

 systemctl --user enable --now podman.socket

If you find this same error, it means you have the same issue : Failed to connect to bus: No such file or directory

Solution :

  1. Execute these commands on your Red Hat server :

export XDG_RUNTIME_DIR=/run/user/`id -u`

systemctl --user enable --now podman.socket

  1. Now proceed forward with the installation again.

Adobe Connect 12, Install

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