Adobe Connect Support Blog

Updated February 14, 2024
February 13, 2024 /Adobe connect 12.5.1 /Meeting /

Edit Video Background Hangs on Initializing in Adobe Connect Meeting

ISSUE DESCRIPTION: Edit Video Background feature hangs on initializing in Adobe Connect Meeting.


  • Adobe Connect 12.5.1 and Above
  • Adobe Connect Hosted


  • Open Adobe Connect Meeting Application.
  • Press CTRL+SHIFT+Q
  • From Configurations> Select Enable GPU.
  • Close and re-open the Adobe Connect Meeting Application on Windows.
  • Open the Audio/Video Options screen> Try to open Edit Virtual Background.
  • You will see all virtual background images to select.

Adobe connect 12.5.1, Meeting