Adobe Connect Support Blog

June 3, 2015 /Events /

Correctly configuring CQ Externalizer service for using Social Media Plugins

Problem Description :

If you are running into the issue as described in this article, , and you have the Adobe Connect server hosted on your own premises, you may review the below setup to ensure the CQ Externalizer service is setup properly :

Environment : On-Premise Adobe Connect with CQ server

Steps :

1) On your CQ author server, goto {ServerName}:{Port}/system/console/configMgr/

2) Check if author and publisher domains are correct. Snapshot of how the setup is on my server :


3) Repeat the same steps on the CQ publish server

Additional Information  :

This is a known issue and currently under investigation by our Engineering. Please track this page for latest updates.


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