Adobe Connect Support Blog

March 25, 2015 /Install /

Connect 9.4 Upgrade Licensing Issue

We’ve identified customers may run into this issue following an upgrade from a 9.3.x to 9.4 if you use an on-premise licensed environment.

Problem : 

After a 9.4 upgrade you might not be able to upgrade your license file to a 9.4 compatible version as specified under Step 7 of the Patch Deployment Instructions Document.

Reason : 

We have identified an issue with our Licensing servers which might prohibit you from downloading the correct license file for 9.4.

Additional Information  :

We are actively working on this issue with our Licensing team and Operations to sort this out as soon as possible.

If you are an affected customer, please do contact Support to let us know your information so we could inform you as soon as we have a fix applied. You may alternatively keep tracking this page for latest updates as we’ll post an update here as soon as we release a fix.

Affected Environments :

9.3.x  to  9.4 Upgrade On-Premise

Update  :  Our Licensing servers have been updated with the fix now so this issue should be resolved. If you still come across any problems, please report your concern to our Support teams.





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