Adobe Connect Support Blog

Choppy VoIP and UV Audio in Adobe Connect Meeting Archive Recordings

On-premise Adobe Connect clusters running Adobe Media Gateway for Unified Voice may produce choppy audio in Meeting Archive Recordings.

The solution is simple. Edit the silence level variable in: AMG_INSTALL_DIR \\conf\Rtmp.xml

  • Where it reads: <SilenceLevel>6</SilenceLevel>
  • Change to: <SilenceLevel>0</SilenceLevel>
  • Stop FMG/AMG service.
    • Make sure FMGMain.exe is killed after stopping service
    • Make sure FMGMaster.exe is killed after stopping service
  • Start the AMG/FMG service

Note: Before editing any xml file on the server, be sure to create a backup copy.

Adobe Connect App for Windows, Adobe Media Gateway, Arkadin, Clustering, General, Install, Meeting, MeetingOne, Seminars, Telephony, Uncategorized, UV

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