Cannot view locally published Captivate project with HTML5 data in Adobe connect

Problem Statement: When we publish captivate project with HTML5 data locally and upload it to content library in Adobe Connect, it gets stuck on spinning wheel while viewing.

Environment: 

• Adobe Connect Hosted/ On-Premise
• Adobe Captivate version: 9, 9.5 and above

Reason For the Behaviour:

• When we use Publish>Publish to Computer option, it does not include metadata initially and we have to select it manually from Preferences>Publish Settings.

Resolution: 

• Open *.cptx file in Adobe Captivate 9 from File>open.
• Click Edit>Preferences.
• From Category>Click Publish Setting under Project>Select “Publish Adobe Connect metadata”>Click Ok.

• Now Go Back to Publish>Publish to computer.

• Select “Zip Files”>Select Output Format as HTML5.

• Select Location where to publish.
• Upload the Zip to the content library in Adobe Connect.
• Once it gets uploaded click “URL For Viewing”.
• Eventually you can see the Captivate Project working.

Additional Information:

• If the issue still occurs please get in touch with Adobe Connect tecnical support: https://helpx.adobe.com/adobe-connect/kb/connect-chat-support.html