Cannot upload CSV file with list of users

ISSUE DESCRIPTION: Cannot upload CSV file with list of users.

Error message shows:

ENVIRONMENT:

• Adobe Connect on-premise/Hosted
• Adobe connect Administration

SOLUTION:

1. Check Debug.log (Location – \Connect\logs\support). If it shows this error:
   [04-13 13:15:55,020] https-8443-47 (INFO) 1ms spid:622 PrincipalDAL.getPasswordRules(password-days-to-expire,password-requires-digit,password-requires-capital-letter,password-requires-special-chars,password-min-length,password-max-length,password-number-tracked,password-requires-special-characters,”xxxxxxx”)
   [04-13 13:15:55,020] https-8443-47 (INFO) XXX – minimum length error. Pwd must be > than 12 [04-13 13:15:55,020] https-8443-47 (INFO) Exception thrown com.macromedia.airspeed.StatusException$Invalid$Range: <status code=”invalid”><invalid field=”password” type=”string” subcode=”range” min=”12″ max=”32″/></
2. Go to Administration> Users & Groups > Edit Login & Password policies.
3. Check the Password length policy and edit the password in the CSV file or edit the “Minimum password length” field.