Cannot find recording

Issue: Not able to find the recording

Resolution:

1. If you know the name of the meeting and you have not moved the recording or deleted the meeting

• Click on the MEETING tab
• Go to your meeting
• Under recording tab you will find the recording

2. If you know the name of the recording

• Search the name in top right corner search box

• You will find the recording

3. If you only have the recording url

• Append the url with “?mode=xml”

• You will find a number called Sco-id which is surrounded by the red rectangle in the above picture
• Copy the number
• Now go to the meeting tab and click on the address box you will find the sco-id over there replace that sco-id number with the sco-id number of recording and hit enter

• You will find the path of the recording as shown below

• Follow the path to find the recording