Adobe Connect Support Blog

Cameras not detected in Adobe Connect when using Big Sur OS

Congratulations to Apple on the latest Macintosh operating system ‘Big Sur’ – there are a lot of fantastic improvements. However one issue has arisen for Adobe Connect users that required an update to out Adobe Connect Meeting Application for Mac Clients. The prior Adobe Connect application for the Mac (version 2020.6.7 and earlier) cannot detect any cameras, including the built-in FaceTime cameras in MacBooks, when used with the Big Sur OS.

The team has fixed the issue and formally released a new application; if you have installed the Big Sur OS and need to share your camera, please download the latest Adobe Connect Meeting Application for Mac clients, version 2020.10.3, posted 18-Nov-2020. There’s no need to install this version until you have installed Big Sur.

Click here to download Adobe Connect for Mac OS Big Sur – version 2020.10.3, posted 18-Nov-2020

Adobe Connect App for Mac, Application, General, Meeting, Seminars

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  • By Ash - 8:49 PM on November 17, 2020   Reply

    Also, the audio through computers has an issue on macs using latest OS in that the gating seems not to work, if i speak to a user on latest MAC OS using the above app i can hear myself coming back as loud as the user

    • By Frank DeRienzo - 1:22 AM on December 2, 2020   Reply

      Is this a change after the upgrade? Do you use a headset?

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