Adobe Connect Support Blog

Blue Spinning Wheel Effects Clients of Adobe Connect Meetings using Japanese Login Credentials

ISSUE DESCRIPTION: Meetings launched in the Adobe Connect application with Japanese login credentials hang


  • Adobe connect Hosted 12.4
  • Adobe connect Meeting

REASON: This has been identified as bug (CONN-4144463) which is being investigated by engineering team in anticipation of a patch or dot-release fix.

WORKAROUND: Follow the steps mentioned below:

  1. Download VC++ Redistributable for Visual Studio 2015 from following link –
  2. Install the VC++ Redistributable for Visual Studio 2015 (ver12.0.40664) > Select Japanese Language.
  3. Remove the below .dlls from the folder: \AppData\Roaming\Adobe\Connect\
Adobe Connect 12, Adobe Connect App for Mac, Adobe Connect App for Windows, Application, Connect Server, General, Meeting

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