Receive an error – Meeting xxxxxxx failed and session manually closed by master server in the error.log

Problem Description: Receive an error – Meeting xxxxxxx failed and session manually closed by master server in the error.log

Environment:

• Adobe Connect on-premise
• Adobe connect version 9.5 and above

Solution:

1. Stop Adobe connect service, Adobe Media Server and take a backup of Adobe connect database.
2. Get the current rows and save the results:
   SELECT SA.* FROM PPS_SCOS S, PPS_SCO_ACTIVE_HOSTS SA WHERE
   S.SCO_ID =SA.SCO_ID AND
   SA.STATUS = ‘A’ AND
   DISABLED IS NOT NULL
3. Run the update query:
   UPDATE X SET X.STATUS=’X’ FROM
   (SELECT SA.* FROM PPS_SCOS S, PPS_SCO_ACTIVE_HOSTS SA WHERE
   S.SCO_ID =SA.SCO_ID AND
   SA.STATUS = ‘A’ AND
   DISABLED IS NOT NULL) X
4. Re-run DB query in step 2 again to confirm that no rows are returned.
5. Confirm that the MEETING_FAIL_CLEANUP messages above no longer appear in the logs.