Adobe Connect Support Blog

May 25, 2018 /General /Meeting /

Mac OSX Users get an error while uploading PPTX/PPT files in a meeting room

Problem Statement:  While sharing PPT/PPTX files in a meeting room – Mac OSX users get an error message – “Additional permissions are required to access the file.”


  • Adobe Connect Hosted/ On-Premise
  • Mac OSX 10.11 and above

Reason for this behavior:  “MyPPTFolder” folder is missing in ‘Group Containers‘ folder.

Resolution: In order to manually create a folder for your *.ppt/pptx files, follow steps mentioned below:

  1. Open a Finder Window
  2. Under Finder menu bar > Click Go > Go to Folder..> Type~/Library/
  3. Open Group Containers folder
  4. Open UBF8T346G9.Office folder
  5. Create a folder named MyPPTFolder> Select MyPPTFolder folder
  6. Try to publish *.ppt/pptx files in share pod of Adobe connect meeting room.

Additional Information:

  1. These are the three ways to easily open the folder manually:
  • Add it to your Favorites in ‘Finder’ by dragging it to it.
  • Add it to your Favorites in ‘Finder’ with the shortcut: cmd Ctrl T
  • Drag the folder to the Desktop with the CMD and Alt key down. You now have a link(alias) to the folder on your desktop so it is easy to find it and open it in the future.
  1. If the issue still persists, follow the steps in link below to remove sandboxing restriction:
General, Meeting

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