Encounter an error “User limit for the meeting has been exceeded” in connect meeting

Problem Statement: Users encounter an error “User limit for the meeting has been exceeded” in connect meeting.

Environment:

• Adobe Connect Hosted
• Adobe Connect On-premise

Reason: Instead of creating a Webinar Host has created a Meeting.

Resolution:

• To setup a webinar, user should be to be a part of respective webinar managers group like:

1. Webinar 25 Managers
2. Webinar 100 Managers
3. Webinar 500 Managers
4. Webinar 1000 Managers

• Follow the steps mentioned below to setup a webinar:

1. Login to Adobe Connect account.
2. Click on Administration tab> Users & Group.
3. Select respective Webinar Managers group> Click Information.
4. Click on View Group Members>Add the user to the Current group members list.
5. Click on the Seminars tab> Under My Seminars tab, create a webinar.