Adobe Connect Support Blog

November 14, 2012 /General / Forum Outage Following Database Compromise

Adobe is currently investigating reports of a compromise of a forum database. These reports first started circulating late during the day on Tuesday, November 13, 2012. At this point of our investigation, it appears that the forum site was compromised by an unauthorized third party. It does not appear that any other Adobe services, including the Adobe Connect conferencing service itself, were impacted.

To protect Connect forum users, we have taken the following actions:

  • The forum site was taken offline in the evening of Tuesday, November 13, 2012. We are working diligently to restore forum services as soon as possible.
  • We are in the process of resetting the passwords of impacted forum members and will reach out to those members with instructions on how to set up new passwords once the forum services are restored.

As a reminder, one of the best ways to protect yourself online is to follow password best practices and use different login credentials across different websites and services.

We sincerely apologize for the inconvenience this may cause to our forum members. Your security is of critical importance to us, and we appreciate your patience as we work towards restoring forum services.


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