Webcam video appears black or frozen in Adobe Connect meeting room
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Meeting
Webcam video appears black in a Meeting and the microphone will not broadcast audio.
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Updated
April 4, 2019
Connect On-premise Server Email Fails to Send
What should I do if my Connect Server does not send me email? Where might I start looking?
Error Converting PowerPoint upload to Connect
After a fresh installation of a Connect server, you may see a generic error message when uploading a PowerPoint file to Connect.
Caracas Time Zone Setting Prevents Creation of New Meeting
The simple workaround is to use any other timezone to create Meeting rooms then switch back to the Caracas timezone as needed.
PDF in a Connect Meeting Share Pod jumps to the previous page upon enabling the Whiteboard overlay
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Updated
November 21, 2024
Network Distance and Adobe Connect Standard View Meeting Latency
Round-trip-time between the majority of any Connect Meeting or Seminar audiences, should be a primary consideration in planning where to deploy a Connect cluster or clusters.
Monthly Maintenance Releases
Adobe Connect continues to see growth with more meeting minutes each month. As usage grows, Adobe endeavors to be even more responsive to customer support requests and reduce issue resolution time.
Adobe Connect Unified Voice and Cisco Call Manager
Most Unified Voice (UV) integration is between Adobe Media Gateway (AMG/FMG) and an external Session Initiation Protocol (SIP) server…