Recording might get stuck on loading when a portion of it gets edited or seeked
Problem Description :
¤ You might find your Connect recording getting stuck on loading screen at times after you edit some portion of it or seek through the playbar.
¤ This can be caused when a recording has a Powerpoint shared in it and it is being edited from the beginning of it to a point where ppt was stopped sharing or if someone seeks to a point where ppt is not present, when ppt is still loading.
Conditions when the issue can occur :
- Create a recording with ppt shared from the beginning
- Seek through the recording while the ppt is still loading OR
- Edit the part of the recording where ppt is present.
- Play the recording now
Environment :
Connect 9.1 Licensed/Hosted
Reason :
This is a known issue logged as bug#3609539. Our Engineering team is currently working on investigating the root cause and come up with a fix.
Workaround:
Begin the starting point of editing the recording a bit ahead in timeline than from the very beginning (so that the presentation gets time to load).