Failed to Install ACTS on Existing Adobe Connect Server

ISSUE DESCRIPTION: Failed to install ACTS only on existing Adobe connect server 11.2. Adobe_Connect_InstallLog.log shows error:

2022-04-07 06:07:02 INFO  UnzipMergeModules:35 – unzipMM method start
2022-04-07 06:07:02 INFO  UnzipMergeModules:43 – unzip -C:\TmpAdobe patches\Adobe11 Patches 2022\AdobeConnect_11_2_ALL new\AdobeConnect_11_2_ALL\Adobe Connect\Disk1\InstData\VM\\..\..\..\Merge_Modules\JRE64.zip-to-f:\adobeconnect\tempBits\JRE64
2022-04-07 06:07:08 ERROR UnzipMergeModules:132 – extractFile threw exception -f:\adobeconnect\tempBits\JRE64\jre\bin\server\classes.jsa (The system cannot find the file specified)
2022-04-07 06:07:08 ERROR UnzipMergeModules:103 – unzip threw exception -extractFile threw exception -f:\adobeconnect\tempBits\JRE64\jre\bin\server\classes.jsa (The system cannot find the file specified)
2022-04-07 06:07:08 ERROR UnzipMergeModules:46 – unzipMM threw exception -unzip threw exception -extractFile threw exception -f:\adobeconnect\tempBits\JRE64\jre\bin\server\classes.jsa (The system cannot find the file specified)
2022-04-07 06:07:08 ERROR InstallAction:3429 – unzipMergeModule threw exception for -JRE64unzipMM threw exception -unzip threw exception -extractFile threw exception -f:\adobeconnect\tempBits\JRE64\jre\bin\server\classes.jsa (The system cannot find the file specified)
2022-04-07 06:07:08 ERROR InstallAction:2296 – unpackJRE threw exception -unzipMergeModule threw exception for -JRE64unzipMM threw exception -unzip threw exception -extractFile threw exception -f:\adobeconnect\tempBits\JRE64\jre\bin\server\classes.jsa (The system cannot find the file specified)
2022-04-07 06:07:08 INFO  InstallAction:117 – ******* FAILED Install Action********

ENVIRONMENT:

• Adobe Connect on-premise
• Adobe connect version 11.2

SOLUTION:

1. Rename the classes.jsa file at:

Merge_Modules\JRE64.zip\jre\bin\server
Merge_Modules\presenter1.zip\fileset\dist\appserv\win32\builder\producer\JVM\bin\client
Merge_Modules\presenter1.zip\fileset\dist\appserv\win32\builder\producerx\JVM\bin\client

Or move it out from the above locations in the zip to some other location on the system.

2. Pre-install from the installer by selecting the Pre-deploy option and unchecking Deploy option. Let it finish.

3. Rename the file again to “classes.jsa” or copy the file from the backup taken in step 1 at these locations

\Connect\11.2.0\jre\bin\server
\Connect\11.2.0\appserv\win32\builder\producer\JVM\bin\client
\Connect\11.2.0\appserv\win32\builder\producerx\JVM\bin\client

4. Run installation again and select the option to deploy. Uncheck the Pre-deployment option. Let it to finish.

5. Start the console and Adobe Connect domain.