Adobe Connect Support Blog

Install

Meeting Add-in for Mac Allows One Concurrent Instance

Click here to read this article.

Updated August 14, 2019

Avoiding and Solving Common On-Premise Connect Server Installation Errors

Help expedite your Connect installation and update efforts by reviewing the steps with me here.

Updated November 21, 2024

Network Distance and Adobe Connect Standard View Meeting Latency

Round-trip-time between the majority of any Connect Meeting or Seminar audiences, should be a primary consideration in planning where to deploy a Connect cluster or clusters.

July 2, 2016 / General / Install / XML API

Error while uploading license file “there is already another item with this name”

This applies to On-Premise accounts only. In rare situations, you may face a problem while uploading the license file in Adobe Connect.

Adobe Connect Standard View Bandwidth Utilization Estimates Illustrated

Variables such as Meeting size, Connect features employed, disposition of clients and type of Connect server hosting, all have an effect on the network bandwidth utilized and as well as on where the bandwidth on a network will be most affected.

Adobe Connect 9.5.3 On-Premise Servers on Windows 2003

Note: This article applies only to Connect on-premise customers running Connect on Windows 2003 servers.

Updated January 31, 2020

Connect Meeting RTMP VS/VIPs on Load-Balancers

This article applies to on-premise Adobe Connect servers running behind hardware-based load-balancing devices or SSL accelerators.

Updated April 27, 2022

Generating Server-side Logs to Troubleshoot On-premise Adobe Connect Deployments

In order to diagnose unexpected behavior within Adobe Connect, it may be necessary for the Adobe Connect Support team to examine server-side logs from an on-premise Connect deployment.

March 7, 2016 / Application / Database / Install

SQL Update Warning Message in 9.5.2 Patch can be Safely Ignored

While applying the SQL update in the 9.5.2 patch, you might encounter a warning message.

Troubleshooting the Flash-less Connect Addin Launch Feature

In order for the Flash-less Connect Meeting Addin to work, you must install the latest Connect Addin as an executable.