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Updated
February 14, 2024
Edit Video Background Hangs on Initializing in Adobe Connect Meeting
ISSUE DESCRIPTION: Edit Video Background feature hangs on initializing in Adobe Connect Meeting.
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ENVIRONMENT:
- Adobe Connect 12.5.1 and Above
- Adobe Connect Hosted
SOLUTION:
- Open Adobe Connect Meeting Application.
- Press CTRL+SHIFT+Q
- From Configurations> Select Enable GPU.
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- Close and re-open the Adobe Connect Meeting Application on Windows.
- Open the Audio/Video Options screen> Try to open Edit Virtual Background.
- You will see all virtual background images to select.