The Adobe Connect Add-in crashes during meetings
Issue: The Adobe Connect Meeting Add-in crashes during Meetings.
Environment: Hosted and On-premise Connect deployments with clients running the Windows Connect Add-in Version 11.9.978.354.
Cause: There was a bug in the Windows Adobe Connect Add-in (Version 11.9.978.354), some customers have reported add-in crashes in various versions of Windows.
Resolution: We have released a newer version of the add-in with fixes for this issue. We recommend un-installing the current Add-in and re-installing the new Add-in (version 11.9.979.355).
- Customers can download the Windows version of the add-in (11.9.979.355) by clicking this link: Adobe Connect Add-in for Windows version 355
NOTE: To determine the version of the Connect Add-in that you have installed, follow the steps below:
- Join a Connect meeting
- Click on the HELP menu option and then click on About Adobe Connect
- In the pop-up dialog box, there will be an Adobe Connect Add-in Version
We are experiencing the same issue as other users. Our system has been crashing during meetings the past couple of weeks.
Does the bad add-in need to be un-installed prior to installing the older version? If so, can you post a link to a page with instructions? Also, is there any more info on this crash? What OS is affected? All of them?
Hi James,
No need to uninstall the current add-in if you are going to use the Add-in installer from this link: http://www.adobe.com/go/adobeconnect_9_addin_win. It will overwrite the currently installed version.
We have seen this issue affected all supported versions of Windows Operating Systems.
How do you know what version of the add-in you are running? I have never upgraded or installed the add-in.
Hi Cindy,
When you are in a Connect Meeting with the Add-in, you can click on the HELP menu (top right of room) and then click ‘About Adobe Connect’. A new pop-up box will open and at the top, you will see the version of the Adobe Connect Add-in that you have installed.