Screenshare is Loading on iOS devices in Adobe Connect Meeting

ISSUE DESCRIPTION: Screenshare is loading on iOS devices in Meetings

ENVIRONMENT:

• Adobe Connect Hosted
• Adobe Connect version 12.6.c and above
• Adobe Connect Mobile and Browsers

STEPS TO REPLICATE:

• When the Meeting Host shares the desktop screen for the first time the iOS user sees his screen.
• When the Meeting Host stops sharing, opens a new share pod and shares screen again, at this stage the iOS app user sees a spinning icon.

REASON: This issue is logged as a BUG and it is currently being investigated (CONN-4153034)

WORKAROUND: If Broadcast Control has not been started or it is not used then disable it following the steps below:

• From Meeting Preferences > Broadcast Control> Unselect “Enable broadcast control”