PowerPoint Conversion Error
*** This article contains images. You may need to refresh the page to view them ***
Issue Description: PowerPoint upload (ppt/pptx) inside an Adobe Connect Meeting room fails to convert and generates an error message: There was an error converting your file.
Presentation files uploaded to the Adobe Connect Content library also fail to convert and generate an error message in Connect Central: Your content is currently being processed. Thank you for your patience
Environment:
- Hosted accounts
- On-premise/ACMS – 11.4 onwards
Resolution: We are working on the fix for the conversion errors targeting Connect 12.1. The Adobe bug number is: CONN-4135018
Causes and Steps for the fix:
- Empty shapes present on a PPTX slide trigger this error. We usually suggest deleting any empty shapes on slides as a workaround.
- Grouped objects on a slide can also be problematic
To ungroup objects:
Select the grouped object.
Select Shape Format > The Group icon. Group > Ungroup.
For any additional assistance,
- you may refer to Microsoft Support Page
- Contact us at Adobe Connect Chat Support or Adobe Connect Support phone numbers at your earliest convenience.