Launching the meeting in Adobe Connect App 64 bit causes high CPU usage in MAC

Problem Statement: Launching the meeting in Adobe Connect App 64 bit causes high CPU usage in MAC and system fan creates a lot of noise.

Environment:

• Adobe Connect Hosted /On-premise
• OS: Mojave 10.14.4
• Processor: 2 core processor
• Adobe connect app: 2019.4.1

Steps to Replicate:

1. Launch the meeting in Adobe connect app (64 bit).
2. Check the activity monitor which will show the CPU usage for Adobe connect app is beyond 100%
3. System fan creates a lot of noise.

Solution: This issue is still being investigated by the Engineering Team.

Additional Information:  The was reported as a BUG- CONN-4112378 with engineering team and still being investigated.

Workaround:

• Install Adobe Connect App (32 bit) and launch the meeting. Download 32 bit Adobe connect app from link:
  http://download.adobe.com/pub/connect/updaters/meeting/9_7/AdobeConnect_985.57.dmg

• Else, disable RTMPS from your Adobe Connect Account.