Jpeg file uploaded to share pod of connect meeting launched from Adobe Connect Application is blank

ISSUE DESCRIPTION: Jpeg file uploaded to share pod of connect meeting launched from Adobe Connect Application is blank.

Environment:

• Adobe Connect Hosted version: 9.8.1
• Adobe Connect Application : 11.9.985.57
• Adobe Connect Meeting

Resolution:

1. Uninstall Adobe Connect from Control Panel> Programs and Features.
2. Download the standalone setup of Adobe Connect application from URL:
   https://helpx.adobe.com/adobe-connect/connect-downloads-updates.html 
3. Install Adobe Connect Application and launch the meeting again.
4. Try to upload jpeg file to the share pod again. It will display the uploaded image.