Error Configuring LDAPS with Adobe Connect

This article only pertains to on-premise Adobe Connect Server installations.

Problem:

While trying to save the Connection Settings under Directory Service Settings in the Admin console the following error is displayed:

Your settings were successfully saved but LDAP connectivity could not be verified. Please check your LDAP URL and port.

 Reason:

The problem may occur because the certificates are placed at the wrong location. The following error will be logged in debug.log file under {root-install-drive}\breeze\logs\support :-

[Root exception is javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target]

Solution:

In order to resolve the issue copy the cacerts to {root-install-drive}\connect\jre\lib\security and restart the Adobe Connect services.

Try to save the Connection Settings and it should work as expected.

For more information on LDAPS see: https://helpx.adobe.com/adobe-connect/kb/configure-connect-directory-services-ldaps.html