Edit Video Background Hangs on Initializing in Adobe Connect Meeting

ISSUE DESCRIPTION: Edit Video Background feature hangs on initializing in Adobe Connect Meeting.

ENVIRONMENT:

• Adobe Connect 12.5.1 and Above
• Adobe Connect Hosted

SOLUTION:

• Open Adobe Connect Meeting Application.
• Press CTRL+SHIFT+Q
• From Configurations> Select Enable GPU.
  

• Close and re-open the Adobe Connect Meeting Application on Windows.
• Open the Audio/Video Options screen> Try to open Edit Virtual Background.
• You will see all virtual background images to select.