Adobe Presenter 11.1 build 203 crashes Connect rooms

Problem Statement: 

Presentations content published from Presenter 11.1 (build 203) results in crashing Connect Meeting/Seminar/Virtual Classrooms

Environment:

• Adobe Connect Hosted
• Adobe Connect On-premise

Steps to Replicate:

1. Publish any presentation content using Presenter 11.1 (build 203)
2. Upload the published presentation to any Connect account as Content
3. Create a Meeting or Seminar or Virtual Classroom
4. Share the document from “My/Shared Content” or “Browse My Computer”

Result: Crashes/ Closes the Room

Reason for this Behavior: This has been identified as a BUG post-Adobe Presenter 11.1 upgrade.

Workaround:

Hosted accounts:

• Downgrade the Adobe Presenter version Presenter 11.1 (build 189)
• The trial download of Presenter 11.1 contains build 189

On-premise accounts: 

• We have to add a mapping for this version in the upgrade.xml file inside the presenter folder
• Follow the steps mentioned below and then try to publish the presentation file again:

1. On the Adobe connect server where this issue occurs, browse to the path: ~\Connect\9.x\appserv\conf\presenter
2. Create a backup of upgrade-list.xml (upgrade-list-old.xml)
3. Add these lines towards the end in the upgrade-list.xml
   <upgrade presenter-build=”11.1.0.203″>
   <patch presenter-build=”11.1.0.204″>viewer.FP11.11.0.0.134.swf</patch>
   </upgrade>
   
4. Save the file upgrade-list.xml

Note: Restart of Adobe Connect service is required.

Additional Information:
This is logged as Bug#CONN-4111913