Administrator cannot enter the Seminar as a Host

Issue: Administrator join into the Adobe Connect Seminar Room as a participant.

Environment:

• Adobe Connect Hosted
• Adobe Connect 9 or later
• Adobe Connect webinars

Behavior:

Most of the users who purchase Adobe Connect webinars through official website, will become the Administrator of the account by default.

Solution:

To fix this issue, follow steps mentioned below to join into webinar as a host:

1. Login to Adobe connect account as an Administrator.
2. Go to Administration> Users and Groups>Select Webinar 100 Manager> Click Information.
3. View Group Members> Select the name of the person and move it to Webinar 100 Manager group.
4. Now go to Seminars and create a new seminar.

Additional Information:

• A seminar has to be created under the My seminar folder of the Webinar 100 Manager group member.