Error configuring secure LDAP (LDAPS) with Adobe Connect

Problem:

While trying to save the Connection Settings under Directory Service Settings on Admin console the following error gets displayed:

Your settings were successfully saved but LDAP connectivity could not be verified. Please check your LDAP URL and port.

 Reason:

The problem occurs because certificates are placed at the wrong location. The following error will be logged in debug.log file under {root-install-drive}\breeze\logs\support :-

[Root exception is javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target]

Solution:

In order to resolve the issue copy the cacerts to {root-install-drive}\Breeze\8.x.x.x\jre\lib\security and restart Adobe Connect service. Try to save the Connection Settings and it should work as expected.

For more information on LDAPS see: https://helpx.adobe.com/adobe-connect/kb/configure-connect-directory-services-ldaps.html