Account Logo is not Updated on an Events Template |Adobe Connect

ISSUE DESCRIPTION: An account logo is not updated in the Events Template after it is changed

ENVIRONMENT:

• Adobe Connect Hosted 12.8 and above
• Adobe Connect Events

STEPS TO REPLICATE:

• Login to Adobe connect account.
• Go to Administration> Compliance and Control> Advanced settings.
• Select “Revert to classic Adobe Connect Central homepage for all users”.
• Go to Administration> Customization> Customize central> Update the banner logo.
• Go to Event> Event template> Edit.
• Drag and drop the component Account logo. It will still show old account logo. 

REASON: The web browser cache is corrupted; the image URL is cached.  It will only reflect properly when browser clears the cache.

SOLUTION:

• Login to Adobe connect account.
• Go to Administration> Compliance and Control> Advanced settings.
• Select “Revert to Classic Adobe Connect Central homepage for all users”.
• Go to Administration> Customization> Customize central> Update the banner logo.
• Open Adobe Connect account in an incognito window or click Ctrl+Shift+R.
• Go to Events> Event template> Edit.
• Drag and drop the component account logo. It will show updated account logo.