Recording does not start in Enhanced/WebRTC meeting room | Adobe Connect

ISSUE DESCRIPTION: Recording does not start in WebRTC meeting room

ENVIRONMENT:

• Adobe Connect on-premise only
• Adobe Connect version 12.4.1 onward

SOLUTION:

• On the Signaling node check all docker containers – docker ps -a
• Restart the hcr containers – docker restart hcrx (hcrx can be hcr1, hcr2 and so on)
• Follow the hcr1 logs with command – docker logs — follow hcrx (hcrx can be hcr1, hcr2 and so on)
• Try to start the recording again and check the hcr logs
• If you see the error: “HCR”, “msg”: “Invalid request parameters given.
• Check the CPS domain in ~/ncc-onprem-installer/Config/config.conf again as hcr is unable to reach this domain.
• If the domain is incorrect then correct it and run these commands under ~/ncc-onprem-installer/:
  bash uninstall.sh
  bash MainInstall.sh
• Verify that you are able to contact the CPS domain (noted in the config.conf file) from the Linux server:
  curl -v <CPS-Server-domain>
  Example: curl -v https://my.adobeconnect.com/

Verify if redis is available with command:

• docker exec -it redis redis-cli
• keys *avbl*
• If the result in “empty array” then redis itself is busy.