The Mystery of Burst Packs for Meetings

Issue: Adobe Connect hosted customers sometimes ask how to predict the burst pack size needed for insurance that their large meetings with unexpected attendance will be handled.

Solution: Burst Packs will extend the capacity of the Named Host license by up to five times the ceiling. This means that a room with a ceiling of 100 is best covered by a burst pack of up to 500 attendees, or 400 above the standard capacity of 100.  The burst pack minutes will be depleted, for each minute each user exceeds the capacity of 100.  For example, if 110 people join your meeting at the same time, and all 110 stay for 10 minutes, this will require 100 burst pack minutes to accommodate the 10 additional attendees in overage multiplied by 10 minutes.

If during a meeting, you accidentally go over the number of attendees accommodated by your burst pack, then the burst pack  balance will appear as a negative number.  If the meeting is very well attended and the burst pack exceeds 1000, it will be disabled for future meetings so no more overage will be accrued.   For the initial meeting overage, it will go over 1000 (one-time) if a current meeting is on-going, and won’t shut down until that meeting ends. Adobe does not penalize you for your successful use of Connect, but the hard limit for overage is set to 1000.

The meeting will not kick people out because of an overage;  burst pack minutes will continue to accumulate, even if the burst pack is depleted in order to ensure the meeting is not disrupted.  Adobe will then take those overage minutes out of their next burst pack purchase.

Ask your sale representative about burst packs and how to add them to insure successful large meeting in Connect.