Adobe Connect Support Blog

February 18, 2021 /Recording /Reporting /

Multiple entries created for the recording viewed by the users

ISSUE DESCRIPTION: Multiple entries created for the recording viewed by the users. User information is reflecting twice in recording reports. In first report it shows ‘Time Out’  and ‘Total Time Viewed (hh:mm:ss) but in second reports it shows blank.

ENVIRONMENT:

  • Adobe Connect Hosted/On-premise
  • Adobe Connect version – 10.2
  • Adobe Connect Recording

SOLUTION: This issue is was detected version 10.2 but it has been verified to be fixed in version 11.2

Recording, Reporting
recording usage reports (2), Recordings (5)

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