Long delay in loading list under Seminar tab/ Seminar by session report
Issue Description: Long delay in loading list under Seminar tab/ Seminar by session report
Environment:
- Adobe Connect Hosted
- Adobe Connect version 10.1, 10.2
Reason behind the behavior:
- We had discovered this as a bug post Adobe Connect 10.1 upgrade but it is being replicated after 10.2 upgrade as well.
Steps to Replicate:
- Login to Adobe connect account> Click “Seminar” tab.
- It takes 10-15 minutes to load the list of seminar and associated folders.
Solution:
- This is being investigated by the engineering team.
Workaround:
- Wait for 10-15 minutes to load the list of Seminars/ associated report by session.
Additional Information:
- We have a BUG# CONN-4109627 already open with the engineering team. Details will be added soon.
- Upon checking the debug logs the slow query duration shows long delay:
[01-18 15:06:07,631] https-8443-92 (INFO) SLOW QUERY: 372059ms spid:390 com.adobe.connect.dal.ScoDAL.getSeminars(“1086789376″,”1295089364”,8,8)
[01-18 15:30:07,631] https-8443-92 (INFO) SLOW QUERY: 42800ms spid:390 com.adobe.connect.dal.ScoDAL.getSeminars(“1086789376″,”1295089364”,8,8)