Adobe Connect Support Blog

September 20, 2024 /Connect Server /Meeting /

Enhanced Audio/Video Option Missing while Creating/Editing Meeting | Adobe Connect on-premise

ISSUE DESCRIPTION: Enhanced Audio/Video option missing while creating/editing meeting

(NOTE: Applicable to Adobe connect on-premise solutions only)

ENVIRONMENT:

  • Adobe Connect 12.6
  • Adobe Connect On-premise Only

OBSERVATION:

  • Open Adobe connect debug.log (Location – \Connect\logs\support) and search for “WrapperStartStopAppMain”
  • Look for these error messages:
[09-13 21:51:30,030] WrapperStartStopAppMain (ERROR) failed to parse one of the webrtc config values, so turning OFF all WEBRTC_FEATURES
java.lang.Exception: CAS_JWT_SHARED_SECRET is required
    at com.macromedia.airspeed.main.ConfigProperty.assignValues(ConfigProperty.java:5230) ~[?:?]
    at com.macromedia.airspeed.main.ConfigProperty.reloadProperty(ConfigProperty.java:6114) ~[?:?]
    at com.macromedia.airspeed.main.ConfigProperty.saveCustomProperty(ConfigProperty.java:5835) ~[?:?]
    at com.macromedia.airspeed.main.ConfigProperty.saveChangePropertyMaps(ConfigProperty.java:5965) ~[?:?]
    at com.macromedia.airspeed.main.ConfigProperty.loadProperty(ConfigProperty.java:5948) ~[?:?]
    at com.macromedia.airspeed.main.Main.loadApplicationConfiguration(Main.java:473) ~[?:?]
    at com.macromedia.airspeed.main.Main.bootStrap(Main.java:251) ~[?:?]
    at com.macromedia.airspeed.main.InstanceManager.startup(InstanceManager.java:34) ~[?:?]
    at com.macromedia.airspeed.main.InstanceManager.startupBreeze(InstanceManager.java:55) ~[?:?]
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) ~[?:1.8.0_391]
    at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) ~[?:1.8.0_391]
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) ~[?:1.8.0_391]
    at java.lang.reflect.Method.invoke(Method.java:498) ~[?:1.8.0_391]

SOLUTION:

  • Go to Adobe Connect Windows Server.
  • Create a backup of custom.ini (Location – \Connect\12.4.1\)
  • Open custom.ini in text editor and add these lines:
    WEBRTC_ENABLE_CAS_JWT=true
    CAS_JWT_SHARED_SECRET=CorrectHorseBatteryStaple
  • Restart Adobe Connect Service.

Connect Server, Meeting
Adobe connect 12.6 (7), Adobe Connect Meeting (31)

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