Content is Stuck on Loading in an Adobe Connect Meeting Room if Part of the Meeting Template Chain is Removed

DESCRIPTION: Content is stuck on loading in an Adobe Connect Meeting room if we remove one of the Meeting template chain instances.

The content has to be reloaded for access.

ENVIRONMENT:

• Adobe Connect Hosted
• Adobe Connect Meeting

STEPS TO REPLICATE:

1. Create a new Adobe Connect Meeting (Meeting 1)
2. Upload content to the new Meeting in any format: pdf, ppt, etc.
3. Move the new Meeting, Meeting 1 to the Template folder
4. Create a new Meeting using the Meeting 1 template – create (Meeting 2)
5. Move Meeting 2 to the Template folder
6. Create a Meeting using the Meeting 2 template
7. Delete Meeting 1 from Template folder.
8. Open Meeting 2; it will launch successfully but the content shared in the Share Pod in Meeting 2 is stuck on loading.
9. The Meeting room opens with the Share Pod with spinning wheels instead of the content.

SOLUTION:

• Avoid deleting any meeting from Meeting template chain.
• If you see any Meeting template is missing the content from the Share Pod then upload them again.

(NOTE: In order to recover the templates please contact the Adobe Customer Solutions team)