Adobe Connect Support Blog

Connect Meetings Opened from within the Chrome Browser Remain in the Browser

Issue: Connect Meetings opened from the Chrome browser remain in the browser instead of invoking the Connect Meeting Add-in:

chrome-browser.fw

This issue is often caused by privacy settings within Chrome; to fix this issue, follow these steps:

 

Open Chrome Settings, scroll to the bottom and choose Show Advanced Settings…

chrome-adv-settings1.fw

Scroll to Privacy, and click on Content Settings…

chrome-adv-settings-content.fw

Scroll to Unsandboxed plug-in access (and enjoy a chuckle at the recently coined adjective with its dubious etymology) and click on Manage exceptions…

chrome-plug-in.fw

Add the appropriate Connect Meeting domain name to the allowed list. In this case I have just added [*.]adobeconnect.com to make the Connect Meeting add-in work on all Adobe Connect Hosted accounts:

chrome-adv-settings-sites.fw

Now when I launch the same meeting we started with in Chrome, it invokes the Connect Meeting Add-in:

chrome-addin.fw

General, Meeting, Seminars

Join the discussion