Adobe Connect Addin; Unable to screen share with PPAPI plugin enabled in Google Chrome

If you are using Google Chrome and trying to share your screen in a meeting session, you might encounter one of the below issues :

Problem#1

Users cannot screen share when using Google Chrome

Solution:

Add [*.]adobeconnect.com to Google Chrome list of exceptions

Steps:

1. Launch Google Chrome

2. Enter chrome://settings/contentExceptions#ppapi-broker in the address bar

3. Add the exceptions as follows:

3a. Under the Hostname pattern, add this string: [*.]adobeconnect.com

3b. Under Behavior: Allow

3c. Click Done

4. Launch your Connect meeting in the add-in mode

Problem#2

Users launch meeting in the Flash Player (launcher=false),  when clicking on the ‘Share My Screen’ button, users get an error “Adobe Connect Add-in is incompatible with default settings of your version of Google Chrome.”

Solution:

1. Adding the exceptions to Google Chrome by following the steps in Problem#1

2. Close the meeting

3. Re-launch the meeting within the Connect add-in (launcher=true)

Following error might be visible in the meeting room upon screen sharing :

Environments in which the scenario might produce :

Windows , Adobe Connect Addin , Google Chrome browser, Hosted/On-Premise Solution